Case Studies

A parent of two primary school students contacted us regarding a complaint over a fee that the education provider was unwilling to refund.

The student alleged that the education provider had guaranteed him a place in the course, however the student had failed the course's entry requirements

A student was prevented from returning to New Zealand due to COVID-19 restrictions. When they eventually could return, their education provider had changed ownership.

Due to the border closures, a student and their parent could not enter the country.

Refund request resolved through facilitation

Border closure changes student's plans

Early resolution of a complaint involving vaccine mandates

An education provider refunded 75% of tuition, but retained 25% for administrative fees.

With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.