• Refund
    A parent of two primary school students contacted us regarding a complaint over a fee that the education provider was unwilling to refund.
  • Contract
    The student alleged that the education provider had guaranteed him a place in the course, however the student had failed the course's entry requirements
  • Refund

    A Chinese student signed up to a course and completed pre-enrolment checks and assessments.

  • Refund
    A student was prevented from returning to New Zealand due to COVID-19 restrictions. When they eventually could return, their education provider had changed ownership.
  • Refund
    Due to the border closures, a student and their parent could not enter the country.
  • Refund
    Refund request resolved through facilitation
  • Refund
    Border closure changes student's plans
  • Refund
    Early resolution of a complaint involving vaccine mandates
  • Refund
    An education provider refunded 75% of tuition, but retained 25% for administrative fees.
  • Refund
    With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.