• Contract
    The student was concerned about a payment to a non-authorised agent who they said was never formally ‘engaged’ and therefore the education provider had no right nor obligation to pay any agent fee to.
  • Refund
    A group of primary school students were due to travel to NZ to enjoy a term at a Primary school. Unfortunately, due to border closures and the subsequent lockdown, the students were unable to travel.
  • Refund
    A student was unable to attend their course in New Zealand due to the COVID-19 pandemic. They withdrew before the start date of their course and did not take up the offer of online classes as an alternative. Upon reviewing the refund policy, the student saw that the education provider could deduct up to 25% of the fee, which amounted to thousands and was a huge amount for the student.