Te āwhina

E whai ana mātou i te tukanga e 4 ngā pou whakatau kia tere ai te whakataunga o ngā kōamuamu.

1. Ka uiuitia
Ka raraungia e mātou ngā kohinga kōrero katoa kātahi ka kōrero ki tō umanga mātauranga.
Ka raraungia e mātou ngā kohinga kōrero katoa kātahi ka kōrero ki tō umanga mātauranga.
Mā iStudent Complaints e:
rarau ngā kōrerorero
whakarite kaiwhakamāori reo (mēnā e hiahiatia ana)
whai whakaaro atu ki te āwhina i a koe (ka āwhina i a koe ki te kimi i te rōpū e taea ana te āwhina rānei)
whakapā atu ki tō umanga mātauranga, whakamōhio atu kua whakatakotohia te kōamuamu, ā, mēnā kāore anō rātou kia whai wāhi ki te whakatau i te raru, ka tukua he wā ki a rātou ki te whakapā tōtika atu ki a koe ki te whakatau.
Aim
Wawata: Ka whakataungia te kōamuamu e kōrua ko tō umanga.
Wawata: Ka whakataungia te kōamuamu e kōrua ko tō umanga.
Not resolved
In most cases, we will begin facilitation and negotiation (step 2). In some cases, we may decide that the complaint needs to go straight to adjudication (step 4) if we do not think that negotiation or mediation will be suitable.
2. Te hui-whakariterite me te hui-whiriwhiri
Ka tautoko i a kōrua ko tō umanga mātauranga ki te kimi whakataunga e pai ai ki ngā taha e rua.
Ka tautoko i a kōrua ko tō umanga mātauranga ki te kimi whakataunga e pai ai ki ngā taha e rua.
Mā iStudent Complaints e āwhina i te taha whakawhitiwhiti kōrero. He kōkiri hui-whiriwhiri ki te kimi whakataunga ōkawa mā kōrua ko tō umanga hoki tērā.
Aim
Wawata: Ka whai whakaaetanga
Wawata: Ka whai whakaaetanga
Not resolved
In most cases, we will begin mediation (step 3). In some cases, we may decide that the complaint needs to go straight to adjudication (step 4) if we do not think that mediation will be suitable.
3. Hui-takawaenga
Mā te kaitakawaenga kōrua ko tō umanga mātauranga e āwhina ki te ruku ki te kōamuamu kia kitea ai ētahi ara whakamua.
Mā te kaitakawaenga kōrua ko tō umanga mātauranga e āwhina ki te ruku ki te kōamuamu kia kitea ai ētahi ara whakamua.
Ki te kore e whai whakaaetanga kōrua i te tīmatanga, ka whakaritehia he kaitakawaenga mā kōrua.
Aim
Wawata: Ka whai whakaaetanga
Wawata: Ka whai whakaaetanga
Not resolved
We will begin adjudication (step 4).
4. Whakawā ōkawa
Ki te kore kōrua e whai whakaaetanga, mā iStudent Complaints e whakatau ōkawa te kōamuamu.
Ki te kore kōrua e whai whakaaetanga, mā iStudent Complaints e whakatau ōkawa te kōamuamu.
Ki te kore e tau te kōamuamu i te hui-takawaenga, ka riro mā te kaiwhakawā e whakatauōkawa nei.
I te nuinga o te wā ko te kaitakawaenga te kaiwhakawā hoki, nā whai anō ka mōhio te tangata rā i ngā take matua o te kōamuamu. Heoi, ka taea e koe te tono i tētahi atu tangata hei kaiwhakawā.
Whai muri i te ruku ki ngā pārongo kōrero, ka tuhia e te kaiwhakawā tētahiwhakataunga taupua. Ka whai wāhi atu ngā taha e rua ki te tuku kōrero e pā ana ki te whakataunga tuapua. Kātahi ka tuhia e te kaiwhakawā te whakataunga whakamutunga.
Aim
Wawata: He whakataunga whakamutunga nā te kaiwhakawā o iStudent Complaints
Wawata: He whakataunga whakamutunga nā te kaiwhakawā o iStudent Complaints

Te āwhina

1. Ka uiuitia

2. Te hui-whakariterite me te hui-whiriwhiri

3. Hui-takawaenga

4. Whakawā ōkawa

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