Decisions

Refund request following lockdown

1 Apr 2021

Refund

A student requests refund on the basis of the COVID-19 lockdown and quality of the programme.
Full refund request following partial refund

9 Feb 2021

Refund

Student requests full refund amount following issue of partial refund for lockdown related withdrawal.
11 year old student could not travel to New Zealand due to COVID-19

8 Dec 2020

Refund

An 11 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
5 year old student could not travel to New Zealand due to COVID-19

8 Dec 2020

Refund

A 5 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
Refund request following termination of studies

18 Nov 2020

Refund

Student requests refund following the termination of his studies.
Refund request for remaining tuition fees and additional costs

18 Nov 2020

Refund

A student requests a refund of remaining tuition fees, visa costs, flights and additional accommodation charges following withdrawal from programme.
Student applies for full refund following COVID-19 border closures and changes to the delivery of her programme

2 Nov 2020

Refund

The student had been offered a partial refund and requested a refund in full following COVID-19 border closures and changes to the delivery of her programme.
Refund request following cancelled course and relocation

13 Oct 2020

Refund

Student requests refund and compensation following cancelation of course and relocation of studies.
Student’s enrolment was terminated due to non-attendance

21 Aug 2020

Contract

Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.
Refund request following dismissal from course due to bad behaviour

22 Jul 2020

Refund

Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.