Decisions

Decision as to whether a provider was obliged to offer 2015 fees to student who withdrew from the course and opted to defer his studies until 2016, or to provide a full refund of fees paid.

Friday, November 24, 2017

A student enrolled in a full year course, paying the full years fee prior to the course commencement. The student completed the first semester, albeit commencing late and obtaining poor results which meant that they needed to repeat the first semester which increased the study length from 1 year to 18 months. Prior to commencing the second semester, the student elected to withdraw from the programme stating that the 2016 course fee had increased unfairly and they could not afford to pay it. 

Decision concerning compensation sought by student after provider wrongly disposed of the student’s personal property

Wednesday, November 22, 2017

A student stored personal property in lockers that were allocated to him by his education provider during the 2016 Academic Year. When the student returned to commence the 2017 Academic Year, he discovered that his personal items had been removed from his locker. The student sought compensation to the value of the property lost, as well as a formal apology from the education provider.