A husband and wife (the Students) enrolled in a course which they attended for a few weeks, prior to withdrawing from the course. The Students paid their course fees in advance and sought a refund for the balance of the course fees. The Education Provider agreed to refund a portion of the fees only.
This decision relates to a complaint from the Students, against Education Provider (the provider). The Students enrolled in a full-year (three trimester) course with the Provider, paying the full year’s fee prior to the course commencement. The Students completed the first trimester. Prior to commencing the second trimester, the Students elected to withdraw from the programme, and pursue an alternate programme at a different tertiary provider.