Decisions

Decision concerning refund following students (Husband and Wife) withdrawal shortly after commencement of course – complaint dismissed

Thursday, March 9, 2017

A husband and wife (the Students) enrolled in a course which they attended for a few weeks, prior to withdrawing from the course. The Students paid their course fees in advance and sought a refund for the balance of the course fees. The Education Provider agreed to refund a portion of the fees only.

Decision concerning refund following student withdrawal after commencement of course - complaint not upheld

Wednesday, December 21, 2016

This decision relates to a complaint from the Students, against Education Provider (the provider). The Students enrolled in a full-year (three trimester) course with the Provider, paying the full year’s fee prior to the course commencement. The Students completed the first trimester. Prior to commencing the second trimester, the Students elected to withdraw from the programme, and pursue an alternate programme at a different tertiary provider.