COVID-19 – Latest update from iStudent Complaints

Tuesday, March 24, 2020

Updated March 24, 2020 

Like you, we have been preparing for the situation that has just been announced. 

In doing so we have been developing our working from home capability and completing the creation of our virtual office. 

What does a virtual office mean? 

  • iStudent Complaints will remain open 

  • You can continue to get in touch with our team as usual – by phone, email and using our online forms 

  • We will use videoconferencing and our online meeting platform to deliver dispute resolution services  

  • All planned mediations and adjudications will proceed.  

As we all get used to a new way of working, we will endeavour to provide the same high level of service our customers are used to.  We appreciate your understanding of these changed circumstances. 

We will continue to provide iStudent Complaints services (by phone, email and videoconference) and to stay in touch as the situation develops.  

If you do have any questions, please get in touch with the team by calling 0800 00 66 75. 

We appreciate your support and understanding as we work through this situation.