COVID-19 – Update from iStudent Complaints

Tuesday, March 17, 2020

Updated 16 March 2020

Like most of you, we are closely monitoring the Government advice around COVID-19. As an organisation, the wellbeing of our people and customers is a priority for us.

We are continuing to monitor the developing situation very closely and we want to share with you an update about our enhanced measures to help reduce the possible spread of the novel coronavirus.

We are taking precautionary steps of restricting any non-essential travel and avoiding meetings in person where practical. We will be in touch with any impacted customers to arrange an alternative method, such as using video conferencing.

Through our business planning and supporting technology solutions, we are committed to providing a full suite of dispute resolution services and confident of our ability to continue to do so.

Our leadership team will be meeting regularly to assess any developments and consider any additional measures as the situation evolves. 

We will continue provide iStudent Complaints services as usual (by phone, email and videoconference) and to stay in touch as the situation develops. 

If you do have any questions, please get in touch with the team by calling 0800 00 66 75.

We appreciate your support and understanding as we work through this changing situation.