COVID-19 – Update from iStudent Complaints

Wednesday, August 12, 2020

Updated 12 August 2020

iStudent Complaints remains open for business throughout New Zealand.  While at Alert Level 3, the iStudent Complaints team in Auckland will be working from home and delivering services through our virtual office. The rest of the country is now at Alert Level 2.  

What does this mean?

  • iStudent Complaints remains open
  • You can continue to get in touch with our team as usual – by phone, email and using our online forms
  • We will use videoconferencing and online meeting platforms to deliver our services in Auckland
  • All planned mediations and adjudications will proceed.    

How can I get in touch?

You can continue to get in touch with us by phone (0800 00 66 75), email ( or using our online form.

If you do have any questions, please get in touch.