• Refund
    A student was prevented from returning to New Zealand due to COVID-19 restrictions. When they eventually could return, their education provider had changed ownership.
  • Refund
    Due to the border closures, a student and their parent could not enter the country.
  • Refund
    Border closure changes student's plans
  • Refund
    Refund request resolved through facilitation
  • Refund
    Early resolution of a complaint involving vaccine mandates
  • Refund
    With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.
  • Refund
    While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.
  • Refund
    An education provider refunded 75% of tuition, but retained 25% for administrative fees.
  • Contract
    During a school trip an 18-year-old international student purchased and drank alcohol. He also gave alcohol to other underage students.
  • Refund
    Intermediate school student caught with canabis while suspended