A Student lodged a complaint with NZQA about the staffing and quality of the course she was enrolled in, and applied for a partial refund of her course fees. Following negotiations, the Provider deposited $23,000 to the Student and requested an acknowledgment that the amount was to be considered a full and final settlement of the complaint. There was no signed agreement between the parties and the Student did not consider the amount to be a full and final settlement.
A husband and wife (the Students) enrolled in a course which they attended for a few weeks, prior to withdrawing from the course. The Students paid their course fees in advance and sought a refund for the balance of the course fees. The Education Provider agreed to refund a portion of the fees only.
This decision relates to a complaint from the Students, against Education Provider (the provider). The Students enrolled in a full-year (three trimester) course with the Provider, paying the full year’s fee prior to the course commencement. The Students completed the first trimester. Prior to commencing the second trimester, the Students elected to withdraw from the programme, and pursue an alternate programme at a different tertiary provider.