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Decisions

  • Refund request following lockdown

    1 4月 2021
    Refund
    A student requests refund on the basis of the COVID-19 lockdown and quality of the programme.
  • Full refund request following partial refund

    9 2月 2021
    Refund
    Student requests full refund amount following issue of partial refund for lockdown related withdrawal.
  • 11 year old student could not travel to New Zealand due to COVID-19

    8 12月 2020
    Refund
    An 11 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
  • 5 year old student could not travel to New Zealand due to COVID-19

    8 12月 2020
    Refund
    A 5 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
  • Refund request following termination of studies

    18 11月 2020
    Refund
    Student requests refund following the termination of his studies.
  • Refund request for remaining tuition fees and additional costs

    18 11月 2020
    Refund
    A student requests a refund of remaining tuition fees, visa costs, flights and additional accommodation charges following withdrawal from programme.
  • Student applies for full refund following COVID-19 border closures and changes to the delivery of her programme

    2 11月 2020
    Refund
    The student had been offered a partial refund and requested a refund in full following COVID-19 border closures and changes to the delivery of her programme.
  • Refund request following cancelled course and relocation

    13 10月 2020
    Refund
    Student requests refund and compensation following cancelation of course and relocation of studies.
  • Student’s enrolment was terminated due to non-attendance

    21 8月 2020
    Contract
    Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.
  • Refund request following dismissal from course due to bad behaviour

    22 7月 2020
    Refund
    Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.

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