Decisions

Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.

Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.

Student’s parents requests full refund amount and additional costs following issue of partial refund when the student’s studies were terminated due to undisclosed health matters.

A student who enrolled in more than one programme, which caused some confusion, requests refund of tuition fees.

A student who withdraws from a course requests refund of commission fees paid by to an agent.

A student signed up for a course, which was cancelled on the first day due to insufficient numbers.

A student who returned to her home country requests a refund on compassionate grounds following her course failure and a series of contributing factors.

A student who became pregnant during her studies, and whose child had feeding difficulties, requests refund following special leave during which her course was discontinued.

Following the completion of studies, a student requests a refund of $10,000 as a result of internal incidents during the course.

A student was granted special leave as she was pregnant. This complaint relates to the student’s request for an extension of special leave, a refund request and her subsequent concerns around proposed course arrangements and fees for tuition following her return.