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Decisions

  • Refund request following lockdown

    1 4 月 2021
    Refund
    A student requests refund on the basis of the COVID-19 lockdown and quality of the programme.
  • Full refund request following partial refund

    9 2 月 2021
    Refund
    Student requests full refund amount following issue of partial refund for lockdown related withdrawal.
  • 5 year old student could not travel to New Zealand due to COVID-19

    8 12 月 2020
    Refund
    A 5 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
  • 11 year old student could not travel to New Zealand due to COVID-19

    8 12 月 2020
    Refund
    An 11 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
  • Refund request following termination of studies

    18 11 月 2020
    Refund
    Student requests refund following the termination of his studies.
  • Refund request for remaining tuition fees and additional costs

    18 11 月 2020
    Refund
    A student requests a refund of remaining tuition fees, visa costs, flights and additional accommodation charges following withdrawal from programme.
  • Student applies for full refund following COVID-19 border closures and changes to the delivery of her programme

    2 11 月 2020
    Refund
    The student had been offered a partial refund and requested a refund in full following COVID-19 border closures and changes to the delivery of her programme.
  • Refund request following cancelled course and relocation

    13 10 月 2020
    Refund
    Student requests refund and compensation following cancelation of course and relocation of studies.
  • Student’s enrolment was terminated due to non-attendance

    21 8 月 2020
    Contract
    Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.
  • Refund request following dismissal from course due to bad behaviour

    22 7 月 2020
    Refund
    Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.

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