Decisions

Refund request following lockdown

1 4 月 2021

Refund

A student requests refund on the basis of the COVID-19 lockdown and quality of the programme.
Full refund request following partial refund

9 2 月 2021

Refund

Student requests full refund amount following issue of partial refund for lockdown related withdrawal.
11 year old student could not travel to New Zealand due to COVID-19

8 12 月 2020

Refund

An 11 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
5 year old student could not travel to New Zealand due to COVID-19

8 12 月 2020

Refund

A 5 year old student requests a refund as they were unable to travel as planned due to the outbreak of COVID-19 in their home country.
Refund request for remaining tuition fees and additional costs

18 11 月 2020

Refund

A student requests a refund of remaining tuition fees, visa costs, flights and additional accommodation charges following withdrawal from programme.
Refund request following termination of studies

18 11 月 2020

Refund

Student requests refund following the termination of his studies.
Student applies for full refund following COVID-19 border closures and changes to the delivery of her programme

2 11 月 2020

Refund

The student had been offered a partial refund and requested a refund in full following COVID-19 border closures and changes to the delivery of her programme.
Refund request following cancelled course and relocation

13 10 月 2020

Refund

Student requests refund and compensation following cancelation of course and relocation of studies.
Student’s enrolment was terminated due to non-attendance

21 8 月 2020

Contract

Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.
Refund request following dismissal from course due to bad behaviour

22 7 月 2020

Refund

Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.