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Decisions

  • Student’s enrolment was terminated due to non-attendance

    21 8 月 2020
    Contract
    Student seeks re-enrolment following his provider’s decision to terminate his studies due to non-attendance.
  • Refund request following dismissal from course due to bad behaviour

    22 7 月 2020
    Refund
    Student complains about the termination of her enrolment, homestay placement conditions, and course quality, seeking full refund.
  • Refund request following termination of studies due to undisclosed health concerns

    14 7 月 2020
    Refund
    Student’s parents requests full refund amount and additional costs following issue of partial refund when the student’s studies were terminated due to undisclosed health matters.
  • Request for tuition fee refund

    11 12 月 2019
    Refund
    A student who enrolled in more than one programme, which caused some confusion, requests refund of tuition fees.
  • Request to refund Agent fees

    29 11 月 2019
    Refund
    A student who withdraws from a course requests refund of commission fees paid by to an agent.
  • Student requests refund based on compassionate grounds

    27 9 月 2019
    Refund
    A student who returned to her home country requests a refund on compassionate grounds following her course failure and a series of contributing factors.
  • A refund request following the cancelation of an initial course, and offer of a lower level course

    27 9 月 2019
    Refund
    A student signed up for a course, which was cancelled on the first day due to insufficient numbers.
  • Refund request from mother of young child studying discontinued course

    26 9 月 2019
    Refund
    A student who became pregnant during her studies, and whose child had feeding difficulties, requests refund following special leave during which her course was discontinued.
  • Refund request following internal incidents during course

    26 9 月 2019
    Refund
    Following the completion of studies, a student requests a refund of $10,000 as a result of internal incidents during the course.
  • Decision as to whether the provider was obliged to give a refund to student who was unhappy with their study plan / course arrangements following their return from extended pregnancy leave.

    27 9 月 2018
    Refund
    A student was granted special leave as she was pregnant. This complaint relates to the student’s request for an extension of special leave, a refund request and her subsequent concerns around proposed course arrangements and fees for tuition following her return.

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