About

We help domestic tertiary learners and international students to resolve disputes with NZ education providers.
    • Domestic tertiary learners

      Our service is open to:

    • Domestic tertiary students

    • Tertiary education providers

      Tertiary education providers are institutions and registered establishments such as:

      • Universities
      • Te Pukenga - Institutes of Technology and Polytechnics 
      • Wānanga
      • Registered Private Training Establishments.
    • People acting on behalf

      A student’s legal guardian can act on their behalf.

      Or with the student’s consent, the following can act on their behalf:

      • parent
      • caregiver
      • family group member.
    • International students

      Our service is open to:

       

    • International students

      An international student is someone who comes from overseas to study in a registered school, institution or registered establishment and is not a New Zealand resident or citizen.

      This includes:

      • Current students
      • Former students
      • Prospective students.
    • Education providers

      NZ education providers of any level, including:

      • Primary schools
      • Secondary schools
      • Universities
      • Te Pukenga - Institutes of Technology and Polytechnics 
      • Wānanga
      • Registered Private Training Establishments. 
    • People acting on behalf

      Others who can act on behalf of an international student include:

      • a legal guardian
      • a parent, acting with the student’s consent if the student is 18 years of age or older
      • a caregiver who is (or was) contractually responsible for the student, or a family group member of the student, acting —
        • with the student’s consent; or
        • if the student is under the age of 18 years, with the consent of the student’s parent or legal guardian.