Information in alternate formats

Audio

Audio Factsheet on Study Complaints.mp3(1.22 MB)

Braille

Braille Fact Sheet on Study Complaints.brf(2.83 KB)

Large print

Large Print Fact Sheet on Study Complaints (PDF).pdf(166.6 KB)
Large Print Fact Sheet on Study Complaints (Word).docx(187.14 KB)

New Zealand Sign Language

 

Talk to us

We do our best to make the process as easy as possible for everyone to participate. If you have any special requirements, please let us know as soon as possible so we can make suitable arrangements.

Ways we can support you include:

  • providing relay or interpreter services
  • arranging language support or recommending practitioners who speak your language
  • meeting religious requirements
  • understanding your cultural needs
  • designing a process that meets the needs of neurodivergent learners
  • recommending suitable venues to meet mobility needs
  • conducting meetings in ways that support vision or hearing issues.

We are always ready to help. Contact our friendly team to find out how we can help.

Cultural support

For Māori

We are committed to meeting the needs of tangata whenua. We can design a process that respects your needs and recognises te ao Māori.

For example, we can:

  • appoint a culturally competent practitioner or a Māori practitioner
  • arrange a suitable venue, such as a marae
  • discuss tikanga and protocols for the process
  • conduct mediations through te reo Māori
  • adopt a tikanga-based approach to mediation.
     

For Pacific peoples

We recognise the special relationship of Pasifika peoples to New Zealand. We can provide culturally appropriate options to meet your needs.

For example, we can:

  • appoint a culturally competent practitioner or a Pacific practitioner
  • arrange for family and elder support
  • provide language support services, such as interpreters.
     

Talk to us about your needs

We do our best to make the process as easy as possible for everyone to participate. You can contact our friendly team on 0800 00 66 75.