• Refund
    Border closure changes student's plans
  • Refund
    Refund request resolved through facilitation
  • Refund
    Early resolution of a complaint involving vaccine mandates
  • Refund
    While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.
  • Refund
    An education provider refunded 75% of tuition, but retained 25% for administrative fees.
  • Refund
    With the closing of New Zealand’s borders due to COVID-19, a student found themselves unable to return to the country and continue their studies.
  • Contract
    During a school trip an 18-year-old international student purchased and drank alcohol. He also gave alcohol to other underage students.
  • Refund
    Intermediate school student caught with canabis while suspended
  • Refund
    A Private Training Establishment terminated a student’s enrolment after the student allegedly refused to get support for his mental health.
  • Refund
    A parent of an international school student contacted iStudent Complaints as the parent had had their visa application declined and they needed to return to their home country. The student still had a valid visa and would have been able to remain in New Zealand if they stayed with a host family. The family chose to return to their home country together, as they did not want to leave their child in New Zealand during the COVID-19 pandemic.