While studying at a Private Training Establishment (PTE) the student was offered a full-time job. After discussion with the provider’s marketing manager, she decided to take on employment instead of continuing her studies.
A parent of an international school student contacted iStudent Complaints as the parent had had their visa application declined and they needed to return to their home country. The student still had a valid visa and would have been able to remain in New Zealand if they stayed with a host family. The family chose to return to their home country together, as they did not want to leave their child in New Zealand during the COVID-19 pandemic.
The student approached iStudent Complaints advising that they had withdrawn from their course. They enrolled with another provider and requested a refund. The provider declined the refund as the student was well past the refund period and extensive pastoral care had been provided to the student.